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TERMS & CONDITIONS

Welcome to BLUSH PROFESSIONAL website terms and conditions. These terms and conditions apply to the use of www.blushprofessional.com and the selling of our products to you subject to the conditions set out on this page.

By using www.blushprofessional.com you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.

If you have any questions relating to these terms and conditions please contact our customer services team before you place an order at info@blushprofessional.com

1. DEFINITIONS

1.1 In order to simplify the Terms and Conditions we have provided definitions of certain words or phrases. Where the words or phrases have been used this is the definition we are referring to:-
"Contract" an agreement to sell the item(s) which you have placed on order through our website and which incorporate these Terms and Conditions.
"Orders" this means an order placed by you for one or more of our products.
"You" "Your" the person that is placing the order or simply using the website.
"We" "Us" "Our" this means Blush Professional.
"Website" www.blushprofessional.com.

2. USE OF THE WEBSITE

2.1 The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.

2.2 We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

2.3 If you are not a consumer then you confirm you have authority to bind any business or person on whose behalf you use this website.

2.4 This website will require registration and subsequent access to the website will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your approved log in name or password or become aware of any misuse then you must inform us immediately.

2.5 BLUSH PROFESSIONAL has made every effort to ensure that www.blushprofessional.com is free from viruses and defects. However it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything which may damage it. We cannot guarantee that using this website or other websites which can be accessed through www.blushprofessional.com will not result in any damage to your computer.

3. PRODUCT INFORMATION

3.1 All products for sale on www.blushprofessional.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email and/or by phone.

3.2 Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees.


3.3 All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. We make every effort to also ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor.


3.4 We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed.


3.5 We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

3.6 All prices include VAT and are subject to change without prior notice.

4. DELIVERY

4.1 This website is only for delivery of products to customers around the world subject to the correct delivery charge being paid.

4.2 Delivery of the goods will depend on the option that was selected at the ordering stage. We offer an Express service to customers in most of mainland UK, Northern Ireland, Channel Islands and Isle of Man. Express delivery is ONLY available Monday to Friday excluding bank holidays for orders placed before 12PM. Our Express service to Orkney, Shetland, Scottish Islands and some remoter parts of Scotland cannot be guaranteed.


4.3 We also offer a standard delivery service, which aims to deliver the goods within 3-5 working days. However no guarantee is made, especially in relation to Orkney, Shetland, Scottish Island and the remoter parts of Scotland.

4.4 We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.

4.5 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
 
4.6 If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you

5. PAYMENT

5.1 We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard, Solo, and PayPal as a method of payment. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.

5.2 Transactions are charged at the time the goods are ordered. If for some reason we are unable to ship your goods, the value of the items that are not dispatched will be refunded to the original method of payment.

5.3 All prices are inclusive of UK VAT at the current rate and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

5.4 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order.


5.5 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

5.6 In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed

6. RETURNS

6.1 In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt at the address below. We will issue a full refund (excluding original delivery charge) on receipt.


6.2 The returned item is your responsibility until it reaches us. You will have to contact your delivery company should your returned item go missing during transit. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

6.3 Returning by post:
You may return your item(s) to us via post, within 30 days of dispatch, for a refund only. We are unable to accept exchanges via post. If you wish to exchange your item, please return the original item to us and place a new order. Your original order will be refunded.

6.4 The cost of returning the item to us is your responsibility except when we have made an error, or the item(s) is faulty (see clause 8.1).

6.5 The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery, please note refund will be processed within 14 days of our receipt.


6.6 The original delivery cost is non-refundable for unwanted items.


6.7.1 Postage cost will only be reimbursed if the item is faulty and no other items were ordered at the same time.


6.7.2 We will reimburse the postage cost of the returned item should the item prove to be faulty or sent in error. The returns postage cost will not be reimbursed if other items are returned which are not faulty (or sent in error).

6.8 Upon returning any items, please include a completed 'Returns form' along with your invoice and the items you would like to return. The address to send items that you wish to return is as follows:-

Customer Returns
Blush Professional
241a Camberwell New RD
London
SE5 0TH

You can call Customer Services between 10.30am and 4.30pm (Monday to Friday). We will only refund the card from which the original payment was made.

6.8 If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

6.9 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

6.11 It is your responsibility to ensure that the products ordered are satisfactory and free from the any faults within 30 days of our refund policy.


6.12 Items sent back to us which are, but not limited to, exceeding  the 30 day refund policy, incorrectly regarded as faulty, or a sale item, may be subject to further delivery cost in order for us to post the item(s) back to you.


6.13 It is your responsibility, and strongly recommended, to obtain a proof of posting certificate when returning any item(s) to us as we cannot accept responsibility for lost/damaged returns due to your postal service. Should your returned item(s) go missing during transit, it is your responsibility to contact your delivery service for information or compensation regarding your returned parcel.

7. Seven Day Cooling-Off Period

7.1 In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

8. Refunding the Delivery Charge

8.1 If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the 7 day cooling off period.

9. Statutory Rights

9.1 Your UK statutory rights are not affected by our returns policy.

10. OWNERSHIP OF RIGHTS

10.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only as expressly authorised by us or our licensor.
All rights on this website are owned by BLUSH PROFESSIONAL. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.